Terms & Conditions
Article 1. Purpose and scope
The purpose of these general conditions of sale (hereinafter referred to as the “General Conditions of Sale”) is to define the rights and obligations of the parties in connection with online sales on the website accessible at the address www.rexaline .com (hereinafter referred to as the "Site") of cosmetic products of the "Rexaline" brand (hereinafter referred to as the "Products") marketed by the company ID BEAUTY INTERNATIONAL DISTRIBUTION, a simplified joint-stock company with capital of 230,000 euros, including the registered office is located at 31, rue François 1er, 75008 Paris, FRANCE, registered in the Paris Trade and Companies Register under the number 387 998 511, whose individual VAT identification number is FR 07 3879 98 511 (ci -after called the “Company”) and having subscribed a Corporate Civil Liability insurance with GAN Eurocourtage, 7 place du Dôme - TSA 59876 92099 La Défense cedex, extended to the whole world r.
These General Conditions of Sale are applicable from June 1, 2016 and apply to all sales of Products on the Site, to the exclusion of any other document. The Company nevertheless reserves the right to modify the content at any time and without notice, it being understood that such modifications will not apply to orders previously validated and confirmed by the parties, but deemed to be accepted without reservation by any purchaser of Products after their online publication on the Site.
Article 2. Price
The prices of the Products are firm and expressed in euros, all taxes included (at the VAT rate applicable on the day of the order). They are subject to change at any time and without notice.
The order is invoiced to the buyer on the basis of the prices in force on the Site at the time of its final validation.
The prices do not take into account any additional costs related to the shipping of the Products, which are invoiced in addition to the buyer if necessary and indicated before the final confirmation of the order.
Article 3. Order
The purchase of Products on the Site is reserved exclusively for the adult user, holder or co-holder of a bank card, having an e-mail account, having legal capacity, acting for personal purposes.
The fact of placing an order for Products on the Site implies the adhesion of the user, who is then called buyer, without restriction or reservation, to all the provisions of the General Conditions of Sale appearing on the Site at at the time of the order, without however this acceptance being guaranteed by a handwritten signature on his part.
No condition may be incorporated into these without the express written consent of a representative of the Company, these General Conditions of Sale constituting the entire contractual relationship between the parties.
To place an order on the Site, the buyer must first express his intention to buy one of the Products presented by clicking on the words "Add to cart".
In order to be able to order what he has added to his basket, the user will have two possibilities.
- Either he must click on the "Order"
- Either he will have to go to the page of his shopping cart by clicking on the mention "See the basket" in order to check and confirm the content and the amount of his order by clicking on the mention "Order"
The user will then be directed to a page where he will have to give his billing and delivery address, the type of card used for payment and the choice of delivery type.
Finally, he must "check" the box entitled "I accept the General Terms and Conditions" then click on the words "Place the order"
Any order validated by the buyer under the conditions and according to the procedure stipulated above constitutes a firm and final commitment to purchase.
If all the prerequisites are met, the buyer will be redirected to the secure payment page of the "Paybox" payment module.
For any order duly validated and paid for, a representative of the Company will contact the buyer by email within 48 working hours and will send him an order confirmation mentioning the number of his order, the Products ordered, the contact details of the after-sales service.
In the event of an excessive number of orders from the same purchaser, in the event of the unavailability of a product, in the event of an error on the Site concerning in particular the description, characteristics or price, the Company reserves the right to 'cancel the order. The buyer will then be informed by email, will be fully reimbursed and will not be able to claim any compensation of any kind.
The buyer has the possibility to cancel an order placed on the site by contacting the Company at +33 (0) 1 40 69 04 40 (price of a call to a landline in France) between 10h and 19h (time zone Paris) from Monday to Friday, or at firstname.lastname@example.org insofar as the order has not yet been processed; it will then be fully reimbursed. Otherwise, the buyer must comply with the procedure detailed in article 6.4 for the return of the Products.
Article 4. Terms and methods of payment
Payments are made on the Site exclusively in euros and by bank card through the Paybox payment module. Data linked to means of payment by bank card are secured by an encryption process and are not stored on the Site.
The bank cards accepted are the Carte bleue, American Express and the national and international payment cards Visa and Mastercard, to the exclusion of any other card.
To proceed with the payment, the buyer must fill in certain information relating to the bank card, including the name of the card holder, the number of the bank card, its expiration date and its cryptogram number. The buyer thus guarantees to the Company that he has all the necessary authorizations to use the payment card he has selected.
The payment will be considered valid after confirmation of the payment agreement made by the issuing body. In case of refusal by the bank, the order will be automatically canceled and the Company will therefore be released from all obligation and responsibility towards the buyer. The Company reserves the right to suspend or cancel any order and / or delivery, whatever whatever its nature and level of execution, in the event of non-payment of any sum that would be due by the buyer, or in the event of a payment incident.
Article 5. Delivery methods
The Products will be delivered exclusively by Colissimo to the address communicated by the buyer. No delivery can be made to a post office box.
Delivery will take place within an average of 2 to 7 days and a maximum of 30 days from confirmation of the order. The invoice will be sent to the buyer by email as soon as it is taken over by Colissimo, who will inform the buyer the day before by email and SMS of the next day's delivery.
The Company cannot be held responsible for late delivery. The Company cannot be held responsible for the loss of an order due to an error relating to the address of the buyer.
Delivery by Colissimo
On delivery, the buyer or the recipient of the Order is delivered by the officer of the company Colissimo
In case of absence, the buyer or the recipient of the ordered product receives a calling card, which allows him to contact the carrier at the contact details indicated on the calling card in order to agree on another delivery day. .
In the event that the package is not picked up within 10 working days of receipt of the calling card, the package will be returned to the Company and the buyer reimbursed, by any means, at the option of the Company for the amount of its Order, delivery costs deducted.
No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of the carrier being authentic.
Article 6. Complaints
The Company guarantees that the Products comply with the standards and regulations in force applicable in the European Economic Area in terms of quality, traceability, safety and consumer protection, as well as in terms of composition, labeling and marking. It guarantees that the Products do not present any defect or defect making them unfit for their use under normal conditions of use.
Article 6.1 Legal guarantee of conformity
In accordance with articles L 211-4 et seq. Of the Consumer Code, the Company is required to deliver goods that comply with the order placed by the buyer and must respond to any lack of conformity existing at the time of delivery of the latter. In accordance with article L 211-12 of the Consumer Code, the buyer has a period of 2 (two) years from the delivery of the Products to exercise the legal guarantee of conformity and is exempt from reporting the proof the existence of the lack of conformity of the goods. Any claim made after this period of 2 (two) years will be rejected and the Company will be released from all responsibility.
If the Products delivered are not in conformity with the Products ordered by the buyer, the latter must send an email to the address email@example.com or contact the Company at +33 (0) 1 40 69 04 40 (price '' a call to a landline in France) between 10h and 19h (Paris time zone) from Monday to Friday, to notify him of the non-conformity of the Products. The Company acknowledges receipt of the buyer's request and confirms the procedure to follow. The buyer then returns the non-conforming Products to the Company at the following address: ID BEAUTY, 31 rue François 1er, 75008 Paris, FRANCE. To be returned, the Products must be intact and in their original condition, that is to say unused and in their unopened packaging, with instructions and accessories, and the original packaging must be used.
Upon receipt of the Products presumed to be non-compliant, the Company carries out an inspection of the Products to ascertain their conformity. If the non-conforming nature of the Products is confirmed, the Company will then proceed, at the choice of the buyer, subject to the cost conditions provided for in article L. 211-9 of the Consumer Code:
- either for the exchange of non-conforming Products, the sending of the Products exchanged to the buyer being at the expense of the Company and according to the conditions of these GTC.
- either to the repair of non-conforming Products, the sending of the repaired Products to the buyer being at the expense of the Company and according to the conditions of these GTC.
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
Article 6.2 Guarantee against hidden defects
In accordance with articles 1641 and following of the Civil Code, the Company is liable for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it , or would have given a lower price, if he had known them.
In accordance with article 1648 paragraph 1 of the Civil Code, the buyer has a period of 2 (two) years from the discovery of the defect of the Products to exercise the guarantee against hidden defects. Any claim made after this period of 2 (two) years from the discovery of the defect in the event of hidden defects will be rejected and the Company will be released from all responsibility.
If the Products delivered have hidden defects, the buyer must send an email to the address firstname.lastname@example.org or contact the Company at +33 (0) 1 40 69 04 40 (price of a call to a fixed in France) between 10 a.m. and 7 p.m. (Paris time zone) from Monday to Friday, to notify him of hidden defects in the Products. The Company acknowledges receipt of the buyer's request and confirms the procedure to follow. The buyer then returns the Products affected by a hidden defect to the Company at the following address: ID BEAUTY, 31 rue François 1er, 75008 Paris, FRANCE. To be returned, the Products must be intact and in their original condition, that is to say unused and in their unopened packaging, with instructions and accessories, and the original packaging must be used.
Upon receipt of the Products presumed to have a hidden defect, the Company performs an inspection of the Products to determine their compliance. If the hidden defect is confirmed, in accordance with article 1644 of the Civil Code, the Company will then proceed, at the choice of the buyer:
- either the reimbursement of Products,
- or to a reduction in the Price of the Products, the sending of the Products to the buyer being at the expense of the Company and according to the conditions of these GTC.
Article 6.3 Reception and verification of Products
It is the buyer's responsibility to check the number and condition of the Products upon receipt.
In the event of an apparent anomaly in the package (damaged, opened or reconditioned package, traces of liquid, etc.), the buyer must make the necessary clear and precise reservations to the carrier and / or refuse the package.
In the event of an anomaly concerning the delivery of the Products or, after opening the package, in the event of an error in delivery, the buyer must make a complaint to the Company at the address email@example.com within a maximum period of 5 working days from the date of receipt of the package.
In the event of justified refusal of a parcel or delivery error, the Company will proceed, at its discretion, either to reimburse the Product (s) concerned and the delivery costs within 14 days, either on the re-dispatch of the Product (s) concerned. The Company reserves the right, at its expense, to ask the buyer to return the Product (s) delivered by error and / or damaged in their original packaging to the address ID BEAUTY, 31 rue François 1er, 75008 Paris, FRANCE. The reimbursement of the Product (s) and of the delivery and shipping costs will be made, if applicable, within a maximum period of 14 days following the date on which the request is made.
The buyer has the possibility of being assisted in the complaint procedure by contacting the Company at +33 (0) 1 40 69 04 40 (price of a call to a landline in France) between 10h and 19h (time zone Paris) from Monday to Friday, without this process exempting him from respecting the rules and deadlines stipulated above. Any complaint which does not comply will not be taken into account.
Article 6.4 Right of withdrawal
The buyer has a period of fourteen (14) clear days to exercise his right of withdrawal without reason to the Company from the date of receipt of the products by sending, at his expense, to the address: ID BEAUTY , 31 rue François 1er, 75008 Paris, FRANCE an unambiguous declaration expressing its will to retract (the date of sending being proof), or by completing and sending at its own expense the withdrawal form inserted with the Products or made from the model below:
MODEL WITHDRAWAL FORM
For the attention of ID BEAUTY, 31 rue François 1er, 75008 Paris, FRANCE:
I hereby notify you of my withdrawal from the contract for the sale of the products below:
Ordered on / received on:
Order number :
Last name First Name :
The buyer then has fourteen (14) clear days to return the Products ordered for reimbursement to the same address as from the communication of his decision to withdraw. When returning the Products, the buyer must indicate the order number on a document.
To be returned, the Products must be intact and in their original condition, that is to say unused and in their unopened packaging, with instructions and accessories, and the original packaging must be used.
Upon receipt of the Products at the above address, if the above conditions are met, the Company will reimburse the Products concerned within a maximum of fourteen (14) days following the return of the Products or the date on which the buyer has provided proof of shipment of the Products (the date chosen being that of the first of these facts), the rest of the order remaining firm and final. The Company will use the same means of payment as that used when ordering. The delivery costs incurred for the delivery of the order will also be reimbursed, except in the event of partial return of the Products. In this case, the buyer will have benefited from delivery for the remaining Products.
In case of withdrawal, the buyer bears the direct costs of returning the Product (s).
The buyer has the possibility of being assisted in the complaint procedure by contacting the Company at +33 (0) 1 40 69 04 40 (price of a call to a landline in France) between 10h and 19h (time zone Paris) from Monday to Friday, without this process exempting them from respecting the rules and deadlines stipulated above. Any complaint which does not comply will not be taken into account.
Article 7. Product Information
The characteristics, descriptions, colors, photographs and representations of the products are presented on the Site in the most precise and exact way possible. The Company cannot however be held responsible in the event of minimal variations in the representation of products.
Article 8. Liability
The Company cannot be held responsible for the non-performance of the contract due to the occurrence of events beyond its control, nor for any indirect damage that may arise from the purchase of the Products.
The Company declines in particular all responsibility in the event of:
- malicious intervention on the Site
- interruption or problems accessing the Site server
- telephone or internet connection problems
- mail routing problems
- hardware or software malfunctions
- destruction of information provided by the buyer for a reason that is not attributable to the Company
- of inaccuracy or omission relating to information available on the Site
Article 9. Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences animated or not, sound or not, graphics, found on this site and their compilation are the exclusive property of the Company. The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes counterfeiting and sanctioned under intellectual property, without the prior written authorization of a representative of the Company.
Article 10. Data protection
The personal information collected on the Site is subject to computer processing intended for the sending of a newsletter and / or the management of the buyer's order. The exclusive recipients are the Company and its partners. The user of the site has the right to access, rectify, oppose and delete data concerning them with the Company by sending an email to firstname.lastname@example.org. This site has been declared to the CNIL under declaration number 2032505 v 0.
Article 11. Partial Disability
In the event that one or more stipulations of the General Conditions of Sale were held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the others stipulations of the General Conditions of Sale will continue to apply in the same terms and conditions.
Article 12. Settlement of disputes
These General Conditions of Sale are subject to French law. The parties will endeavor to settle amicably any differences relating to the interpretation, execution or termination of the contract concluded between them. In the absence of an amicable settlement, any dispute will be the exclusive jurisdiction of the courts of Paris (France).